Consolidated Storage Program (CSP)

PREPARE FOR YOUR VISIT

To best prepare for your IIF visit and cut back on wait times, book a time slot through the Appointment System and check that you have all required materials and gear ready to go.     

SCHEDULE AN APPOINTMENT

Scheduling an appointment for your IIF visit is highly recommended and will save you time. Walk-ins are also available and will be served on a first-come first-serve. Wait times will vary based on traffic for that day.

Mornings (7-11 a.m.) are generally very busy periods at most facilities, with wait times being up to 2 - 3 hours at the large facilities. You can avoid long wait times by making an appointment in advance. 

HOW TO MAKE AN APPOINTMENT

Marines at Camp Lejeune should book their appointment through the Camp Lejeune Appointment System. Appointment systems for all other sites are currently in development and until they are complete, all other Marines can make appointments either:

1. Online in DPAS: member.dape.dla.mil/.

2. In person at the CSP Facility

WHAT TO EXPECT DURING YOUR VISIT

BEFORE YOUR VISIT

Before you visit the IIF, make sure you have all the necessary paperwork and identification, which may include:

• Your orders

• CAC card

• Personal ID

If you’re coming in for a return, please visit the “Gear and Equipment” tab. This section details condition requirements that your gear must meet in order to have an efficient and effective return transaction.

Above, click on your base to see the facility’s hours of operations, best times to visit, and any other base-specific information.

DURING YOUR VISIT

You can expect the step-by-step process below during your visit:

1. Arrive and check in with CSR

2. Indicate if you have an appointment

3. CSR will verify your ID and paperwork (see above for required paperwork) and begin transaction

4. You will sign for your gear and receive a transaction receipt via email

5. Complete a brief survey about your experience at the IIF

Average wait times differ based on type of transaction:

• Full return: 30 minutes

• Full issuance: 45 minutes

BEST TIMES TO VISIT

The best time to visit any facility is in the afternoon, after 11 a.m. Note that all facilities close by 3 p.m., so plan to arrive with enough time to complete your service transaction.

The morning, between 7-11 a.m., is the busiest time across all facilities. If you choose to come in the morning, you will likely have to wait longer for your service to begin than you would if you came in the afternoon.

Please note that Customer Service hours vary by location. You can expect extended wait times overall—regardless of the time of day – if you are at a larger base operating larger facilities.

TIPS AND TRICKS TO LIMIT WAIT TIME

• If you can, plan your visit between 11 a.m. - 1 p.m.

• Make an appointment instead of just walking-in (see “Schedule an Appointment”)

• Come prepared with all required documentation (see “What to Expect”) and – if you’re making a return -- your gear in acceptable condition (see “Gear and Equipment”)

Coming Soon. Check out your base’s home tab see your facility’s wait times at every hour throughout the day. This is a great tool to use as you plan your visit or look to schedule an appointment.

GEAR AND EQUIPMENT

CSP facilities are responsible for issuing out gear and processing returns for Marines relocating or exiting the Marine Corps. Learn more about how to assemble and maintain your gear to ensure it performs well over its lifespan and meets the requirements for a successful return.       

Cleaning and Repair

Gear Return Standards

CLEAN	DRY	COMPLETE	UNDAMAGED
Gear has been washed.   Gear has a visible stain.	Gear is completely dry.   Gear is wet or damp	Complete set of items present.   Gear is missing parts.	Gear has no additional tears past normal wear and tear.   Gear has rips, holes, tears past normal wear and tear.

GEAR LOOK UP

Marines are responsible for the gear provided to them at initial issuance. Curious what those items are? Check out the link below for more information:

Gear Look Up Site: https://member.dape.dla.mil (cac enabled)

WHAT KIND OF INFORMATION IS ON THE GEAR LOOK UP SITE?

By utilizing the gear look up site, marines have access to all gear they should be responsible for. This site also includes additional information on the quantity and quality of gear that should be returned.

WHAT DO I DO IF I’M MISSING SOMETHING?

If any gear or necessary components are missing, Marines will be unable to complete a full return. In advance of making a return, either fill out a DD200 form or replace the missing items.

DD200 Form

CONNECT WITH US

Have a question or feedback? Check out the FAQ or submit your comments and questions directly to your base’s IIF. 

LEAVE US FEEDBACK

USMC uses the Interactive Customer Evaluation (ICE) system to collect your feedback on our services electronically. It is designed to help us improve our service at CSP facilities through your reports and customer comments.

INTERACTIVE CUSTOMER EVALUATION (ICE)

Find your base and click the link to submit a customer comment card. Your feedback is very much appreciated, and it helps CSP continue to improve its service to Marines.

i mef locations

Click here and then select your location under "Which facility did you visit (or commenting on)?"

iI mef locations

Camp Lejeune   |   New River   |   Cherry Point   |   Quantico 

III MEF Locations

Kaneohe Bay   |   Iwakuni   |   Camp Kinser   |  Camp Hansen   |   Camp Schwab   |   Camp Foster