PREPARE FOR YOUR VISIT
To best prepare for your IIF visit and cut back on wait times, book a time slot through the Appointment System and check that you have all required materials and gear ready to go.
SCHEDULE AN APPOINTMENT
Scheduling an appointment for your IIF visit is highly recommended and will save you time. Walk-ins are also available and will be served on a first-come first-serve. Wait times will vary based on traffic for that day.
Mornings (7-11 a.m.) are generally very busy periods at most facilities, with wait times being up to 2 - 3 hours at the large facilities. You can avoid long wait times by making an appointment in advance. Click on the Appointment tab to learn more.
HOW TO MAKE AN APPOINTMENT
You can make an appointment using one of the following options:
1. Online in DPAS: Make your appointment at member.dape.dla.mil/.
2. In person at the CSP Facility
HOW TO MAKE AN ONLINE APPOINTMENT
Making an appointment online is easy through the DPAS scheduling system.
1. Access the appointment system at member.dape.dla.mil/. Please note that this is a CAC-enabled site. You may use a personal issued CAC-enabled laptop or a communal laptop with a CAC reader to access this site
2. You will see a “Consent to Monitoring” pop-up. Please read through and click “OK” to continue.
3. Select the “Appointments” dropdown
4. Under the grid that appears below, select the “Add” button.
5. Confirm your information for:
- Mobile Phone
- Mobile Service Provider
- Email
- Warehouse (if needed)
- Appt Type
- Date
- Time
6. Click “Add”
7. A green row will appear to confirm your appointment.
Note: If you are in a facility that is not based in EST, the appointment time may not reflect your time zone. For example, if you are in a facility in PST and the appointment was made for 8 a.m., but when added, it displays 5 a.m. The facility staff are aware of this and know to add three hours to the time displayed in the system.
8. You will receive an email confirming your appointment time. Find resources to prepare for your appointment in the “What to Expect” tab.
HOW TO SCHEDULE AN APPOINTMENT IN-PERSON
If you would like to have additional assistance with scheduling an appointment and finding availability, you can walk into your CSP facility and schedule an appointment with the CSR directly.
WHAT TO EXPECT DURING YOUR VISIT
BEFORE YOUR VISIT
Before you visit the IIF, make sure you have all the necessary paperwork and identification, which may include:
• Your orders
• CAC card
• Personal ID
If you’re coming in for a return, please visit the “Gear and Equipment” tab. This section details condition requirements that your gear must meet in order to have an efficient and effective return transaction.
On the Home page, click on your base to see the facility’s hours of operations, best times to visit, and any other base-specific information.
DURING YOUR VISIT
You can expect the step-by-step process below during your visit:
1. Arrive and check in with CSR
2. Indicate if you have an appointment
3. CSR will verify your ID and paperwork (see above for required paperwork) and begin transaction
4. You will sign for your gear and receive a transaction receipt via email
5. Complete a brief survey about your experience at the IIF
Average wait times differ based on type of transaction:
• Full return: 30 minutes
• Full issuance: 45 minutes
BEST TIMES TO VISIT
The best time to visit any facility is in the afternoon, after 11 a.m. Note that all facilities close by 3 p.m., so plan to arrive with enough time to complete your service transaction.
The morning, between 7-10 a.m., is the busiest time across all facilities. If you choose to come in the morning, you will likely have to wait longer for your service to begin than you would if you came in the afternoon.
Please note that Customer Service hours vary by location. You can expect extended wait times overall—regardless of the time of day – if you are at a larger base operating larger facilities.
TIPS AND TRICKS TO LIMIT WAIT TIME
• If you can, plan your visit between 11 a.m. - 1 p.m.
• Make an appointment instead of just walking-in (see “Schedule an Appointment”)
• Come prepared with all required documentation (see “What to Expect”) and – if you’re making a return -- your gear in acceptable condition (see “Gear and Equipment”)
Check out your base’s home tab see your facility’s wait times at every hour throughout the day. This is a great tool to use as you plan your visit or look to schedule an appointment.