For an issuance appointment, you will need to bring all necessary paperwork and identification including: (1) Your orders, (2) CAC card, and (3) Personal ID.

If you’re coming in for a return, you should bring all items needed to complete a full return transaction. Please refer to the “Gear” section for gear lists and serviceability standards so that you know exactly what items need to be returned and in what condition.

Wait times vary by time of day and your site location, but you’re saving time by making an appointment rather than walking in. You can expect longer wait times in the mornings (given the higher volume of appointments) and at larger facilities like Camp Lejeune and Camp Pendleton.  Return to the home page and select your site (e.g., “Camp Lejeune”) to see your facility’s average wait times at specific times throughout the day.

Your appointment time begins when your name is called from the queue and ends when the transaction is complete. This timespan varies across facilities, but generally takes 35 minutes for a Full Issue, or 45 minutes for a Full Return. For a faster return appointment, make sure that you have all the required gear items and that they meet the acceptable condition standards outlined in the “Gear and Equipment.”

You can make an appointment at https://member.dape.dla.mil/, calling your IIF, or coming into the facility and booking directly with a CSR.

We highly encourage you to make an appointment, rather than walk in. Making an appointment could save you a significant amount of time.

If you’ve lost an item that is required to be returned, you need to fill out a DD200 Form. You can also refer to the instruction manual for step-by-step directions for filling out this form. Please note that a full return transaction cannot be completed if you have missing gear.

If any of your gear is damaged, you need to fill out a DD200 Form, as you would for a lost item. Please note that damaged gear will not be accepted for a return.

Your gear must be clean, dry, complete, and un-damaged (as outlined in the “Gear Cleaning and Repair” section of this website) to make a return. If your gear does not meet the stated requirements at the time of your appointment, you will not be able to complete the return and will need to come back later with your gear in the proper condition.

A CSR can help you get sized for all your gear. They will ensure that you’re properly fitted for your helmet and SAPI plate as well.  

If your gear is in a condition beyond typical “wear and tear,” it would be considered damaged. Please see the serviceability standards for more specific guidelines.

You can refer to the “gear look-up” to see what gear you will be receiving at the IIF.

*Site is CAC enabled. 

You can expect the step-by-step process below during your visit:

We encourage you to make an appointment and check out the “Gear and Equipment” section before coming in for a visit.

You will need to return all gear at your current location's IIF before moving to your new location. 

We encourage you to check for any missing items before leaving the IIF. If you find something is missing when you get home, return to the IIF within 30 days to correct your issuance.