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PREPARE FOR YOUR VISIT
To best prepare for your IIF visit and cut back on wait times, book a time slot through the Appointment System and check that you have all required materials and gear ready to go.
SCHEDULE AN APPOINTMENT
Scheduling an appointment for your IIF visit is highly recommended and will save you time. Walk-ins are also available and will be served on a first-come first-serve. Wait times will vary based on traffic for that day.
Mornings (7-11 a.m.) are generally very busy periods at most facilities, with wait times being up to 2 - 3 hours at the large facilities. You can avoid long wait times by making an appointment in advance.
HOW TO MAKE AN APPOINTMENT
Marines at Camp Lejeune should book their appointment through the Camp Lejeune Appointment System. Appointment systems for all other sites are currently in development and until they are complete, all other Marines can make appointments either:
1. Online in DPAS: member.dape.dla.mil/.
2. In person at the CSP Facility
BEFORE YOUR VISIT
Before you visit the IIF, make sure you have all the necessary paperwork and identification, which may include:
• Your orders
• CAC card
• Personal ID
If you’re coming in for a return, please visit the “Gear and Equipment” tab. This section details condition requirements that your gear must meet in order to have an efficient and effective return transaction.
Above, click on your base to see the facility’s hours of operations, best times to visit, and any other base-specific information.
DURING YOUR VISIT
You can expect the step-by-step process below during your visit:
1. Arrive and check in with CSR
2. Indicate if you have an appointment
3. CSR will verify your ID and paperwork (see above for required paperwork) and begin transaction
4. You will sign for your gear and receive a transaction receipt via email
5. Complete a brief survey about your experience at the IIF
Average wait times differ based on type of transaction:
• Full return: 30 minutes
• Full issuance: 45 minutes
BEST TIMES TO VISIT
The best time to visit any facility is in the afternoon, after 11 a.m. Note that all facilities close by 3 p.m., so plan to arrive with enough time to complete your service transaction.
The morning, between 7-11 a.m., is the busiest time across all facilities. If you choose to come in the morning, you will likely have to wait longer for your service to begin than you would if you came in the afternoon.
Please note that Customer Service hours vary by location. You can expect extended wait times overall—regardless of the time of day – if you are at a larger base operating larger facilities.
TIPS AND TRICKS TO LIMIT WAIT TIME
• If you can, plan your visit between 11 a.m. - 1 p.m.
• Make an appointment instead of just walking-in (see “Schedule an Appointment”)
• Come prepared with all required documentation (see “What to Expect”) and – if you’re making a return -- your gear in acceptable condition (see “Gear and Equipment”)
Coming Soon. Check out your base’s home tab see your facility’s wait times at every hour throughout the day. This is a great tool to use as you plan your visit or look to schedule an appointment.
GEAR AND EQUIPMENT
CSP facilities are responsible for issuing out gear and processing returns for Marines relocating or exiting the Marine Corps. Learn more about how to assemble and maintain your gear to ensure it performs well over its lifespan and meets the requirements for a successful return.
GEAR LOOK UP
Marines are responsible for the gear provided to them at initial issuance. Curious what those items are? Check out the link below for more information:
Gear Look Up Site: https://member.dape.dla.mil (cac enabled)
WHAT KIND OF INFORMATION IS ON THE GEAR LOOK UP SITE?
By utilizing the gear look up site, marines have access to all gear they should be responsible for. This site also includes additional information on the quantity and quality of gear that should be returned.
WHAT DO I DO IF I’M MISSING SOMETHING?
If any gear or necessary components are missing, Marines will be unable to complete a full return. In advance of making a return, either fill out a DD200 form or replace the missing items.
DD200 Form
Click here for Acceptable Gear Replacement Standards
CONNECT WITH US
Have a question or feedback? Check out the FAQ or submit your comments and questions directly to your base’s IIF.
LEAVE US FEEDBACK
USMC uses the Interactive Customer Evaluation (ICE) system to collect your feedback on our services electronically. It is designed to help us improve our service at CSP facilities through your reports and customer comments.
INTERACTIVE CUSTOMER EVALUATION (ICE)
Find your base and click the link to submit a customer comment card. Your feedback is very much appreciated, and it helps CSP continue to improve its service to Marines.
Click here and then select your location under "Which facility did you visit (or commenting on)?"
Camp Lejeune | New River | Cherry Point | Quantico
Kaneohe Bay | Iwakuni | Camp Kinser | Camp Hansen | Camp Schwab | Camp Foster
For an issuance appointment, you will need to bring all necessary paperwork and identification including: (1) Your orders, (2) CAC card, and (3) Personal ID.
If you’re coming in for a return, you should bring all items needed to complete a full return transaction. Please refer to the “Gear” section for gear lists and serviceability standards so that you know exactly what items need to be returned and in what condition.
Wait times vary by time of day and your site location, but you’re saving time by making an appointment rather than walking in. You can expect longer wait times in the mornings (given the higher volume of appointments) and at larger facilities like Camp Lejeune and Camp Pendleton. Return to the home page and select your site (e.g., “Camp Lejeune”) to see your facility’s average wait times at specific times throughout the day.
Your appointment time begins when your name is called from the queue and ends when the transaction is complete. This timespan varies across facilities, but generally takes 35 minutes for a Full Issue, or 45 minutes for a Full Return. For a faster return appointment, make sure that you have all the required gear items and that they meet the acceptable condition standards outlined in the “Gear and Equipment.”
You can make an appointment at https://member.dape.dla.mil/, calling your IIF, or coming into the facility and booking directly with a CSR.
We highly encourage you to make an appointment, rather than walk in. Making an appointment could save you a significant amount of time.
If you’ve lost an item that is required to be returned, you need to fill out a DD200 Form. You can also refer to the instruction manual for step-by-step directions for filling out this form. Please note that a full return transaction cannot be completed if you have missing gear.
If any of your gear is damaged, you need to fill out a DD200 Form, as you would for a lost item. Please note that damaged gear will not be accepted for a return.
Your gear must be clean, dry, complete, and un-damaged (as outlined in the “Gear Cleaning and Repair” section of this website) to make a return. If your gear does not meet the stated requirements at the time of your appointment, you will not be able to complete the return and will need to come back later with your gear in the proper condition.
A CSR can help you get sized for all your gear. They will ensure that you’re properly fitted for your helmet and SAPI plate as well.
If your gear is in a condition beyond typical “wear and tear,” it would be considered damaged. Please see the serviceability standards for more specific guidelines.
You can refer to the “gear look-up” to see what gear you will be receiving at the IIF.
*Site is CAC enabled.
We encourage you to make an appointment and check out the “Gear and Equipment” section before coming in for a visit.
You will need to return all gear at your current location's IIF before moving to your new location.
We encourage you to check for any missing items before leaving the IIF. If you find something is missing when you get home, return to the IIF within 30 days to correct your issuance.